Over £900k was paid to consultants Kendric Ash to restructure it out of the abysmally chaotic mess it was in in the early noughties.
However, they can't have done a very good job because since they started NCC has handed over £2m to private companies to process housing benefit claims for them. They even used Crapita at one point which you only do if you're stupid and desperate. Last year they paid £266k to a company called Mouchel.
And with all this money going to big business they still had the worst processing accuracy record in the East Midlands.